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Leap Year Lesson #103: Companies Need Customer Service Like Granny Provides
People tend to talk more about their negative customer service experiences than positive ones. That’s unfortunate. It would be nice if we were quick to praise for great customer service, thereby...
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Leap Year Lesson #120: Exceed Your Customers’ Expectations
Our reliance on wireless access to the Internet is pretty much a given for most folks these days. You can go to about any McDonald’s location or a bazillion other places and connect. We have grown...
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Leap Year Lesson #237: More Companies Should Be Like Southwest Airlines
I wrote the following while on a Southwest Airlines flight yesterday from San Francisco to Las Vegas. I have long been a fan of Southwest Airlines for several reasons, and each flight with them...
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Leap Year Lesson #353: It’s No Wonder Why People Shop Online
I just made an attempt to go shopping for a couple of things – one item I want for my smart phone and a Christmas gift for a friend. After two hours, three individual stores and a mall, I came back...
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Top Ten Posts for 2012
Below are the most viewed posts on this blog during 2012. If you missed one of them or have long since forgotten what it was about, check it out. Most are quick lessons learned of 366 words or less...
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A Hammer, Bad Service, and a Nail
I’m currently reading the 10th anniversary edition of The Cluetrain Manifesto. The first edition came out in 2000, so even this edition is a few years old. For those unfamiliar, it is a classic book...
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